Privacy Policy
Last updated: May 31, 2026.
This Privacy Policy explains how Abello (“we”, “us”, “our”) collects, uses, and protects your information when you use the Abello mobile app. By using Abello, you agree to the practices described here.
If you have questions, email contact@abello.app.
1. Who we are
Abello is a household-management app that helps people track their groceries and meal plans, pets, vehicles, and home maintenance. The app is operated by Abello LLC, a limited liability company registered in the United States.
2. What we collect
2.1 Information you provide
- Account: email address (required), name (optional), and the password you set. We store passwords as one-way hashes via Supabase Auth, so we cannot read your password.
- Profile: country (required for accurate price/region estimates), state or region (optional), phone (optional), birth year (optional), household name (optional).
- Module data: whatever you choose to enter:
- Grocery: dietary preferences, weekly budget, meal plans, grocery lists, recipes you ask the AI to generate.
- Pet: name, species, breed, date of birth, weight, food, vet contacts, vaccine/medication/visit records, allergies, medical conditions, microchip number, insurance details.
- Vehicle: year/make/model/trim, VIN, license plate, mileage, service history.
- Home: address, year built, square footage, systems (HVAC, water heater, roof), purchase date, service contacts, maintenance tasks.
- Custom fields: any additional notes you add to any module.
2.2 Information collected automatically
- AI usage telemetry: for each AI request, we record the user ID, the module (grocery / recipe / meals / swap / pet / vehicle / home), your tier (free / plus_lite / plus), the outcome (success, refunded, limit hit), approximate token counts, and an internal request ID. We use this to debug failures, monitor costs, and apply your monthly tier quota. We do not log the contents of your AI inputs or outputs.
- Authentication tokens: stored locally on your device in iOS Keychain / Android Keystore (encrypted at rest by the OS).
- Local cache: notification preference flag stored on-device for fast app startup.
2.3 Information we do NOT collect
- No advertising identifiers (IDFA, AAID).
- No analytics SDKs (no Firebase Analytics, no Mixpanel, no Amplitude).
- No location tracking. Your country/state/region come from your profile only.
- No biometric data.
- No health, financial, or payment-card data. Payments are processed by Apple App Store or Google Play; we never see your card details.
- No data about people other than you. Pet/vehicle/home records are about your things, not other people.
3. How we use your information
- To provide the app: store the records you enter, sync them across devices, schedule local reminders.
- To run AI features when you request them. AI privacy contract: we send only the following to Anthropic (the AI provider) along with the content of your specific request:
- Country, state/region, and approximate age (computed from birth year). Never your name, email, phone, or any other identifier.
- Module-specific inputs you supplied (e.g. for grocery, your dietary preferences and budget; for pet AI, the pet’s species, breed, age, and any conditions you’ve recorded).
- To enforce your subscription tier and the corresponding monthly AI query limit (Free: 4/mo, Abello Lite: 30/mo, Abello+: unlimited).
- To send local reminders (vaccine due dates, service intervals, maintenance tasks) on your device only. No push notifications are sent from our servers.
- To respond to support requests you initiate.
We do not use your data to train AI models. We do not sell, rent, or trade your data.
4. Who we share data with
We share data only with the following processors, strictly to operate the service:
| Recipient | Purpose | Data shared |
|---|
| Supabase (database + auth) | Storage of your account and module records | Everything you save in the app |
| Anthropic (Claude API) | AI features only when you request them | The bounded inputs described in §3 |
| RevenueCat (subscription management) | Verifying and recording your subscription | Your user ID and subscription events |
| Apple App Store / Google Play | Payment processing | Transaction details handled entirely by the platform |
We do not share your data with advertisers, data brokers, or analytics companies.
We may disclose information if required by valid legal process (court order, subpoena) or to protect against fraud or abuse. We will resist overbroad requests and notify you where legally permitted.
5. Data retention and deletion
We keep your data for as long as your account is active. You can:
- Export your data at any time from Profile → Export my data. You receive a JSON file containing everything we hold about you.
- Delete your account from Profile → Delete account. This removes your auth record and cascades deletion across every table that references it. After deletion we retain only minimal records required for fraud prevention and legal compliance (typically transaction metadata from Apple/Google, which we cannot delete on your behalf).
If you cancel any Abello paid plan (Abello Lite or Abello+), you must also cancel the subscription itself through your Apple or Google account settings. Deleting your account does not stop App Store / Google Play billing.
6. Your rights
Depending on where you live, you may have the following rights:
- Access: request a copy of your data. Use Export my data, or email contact@abello.app.
- Correction: edit any field in the app, or email us.
- Deletion: use Delete account, or email us.
- Portability: the Export my data feature gives you a structured JSON file you can import elsewhere.
- Objection: for EU users, you can object to certain processing. Contact us.
- Do Not Sell / Share: we do not sell or share your personal information as defined by California’s CCPA/CPRA.
To exercise any right, email contact@abello.app. We’ll respond within 30 days.
7. Security
- Data in transit is encrypted via TLS.
- Data at rest is encrypted by Supabase’s storage layer.
- Authentication tokens on your device are stored in the OS Keychain (iOS) or Keystore (Android), which encrypts them with hardware-backed keys.
- Row-Level Security ensures one user cannot read another user’s data even if a query is misconfigured.
No system is perfectly secure. If you believe your account has been compromised, contact us immediately.
8. Children
Abello is not directed at children under 13 (or under 16 in the EU), and we do not knowingly collect data from them. If you believe a child has provided us information, contact us and we will delete it.
9. International users
Your data may be processed in the United States and other countries where our processors operate. By using Abello, you consent to this transfer.
10. Changes to this policy
We will update this page with any material changes. The “Last updated” date at the top reflects the most recent revision. We will notify you in-app (or by email if you provided one) for material changes that expand what we collect or how we share it.
11. Contact
For any privacy question or to exercise a right above:
contact@abello.app